PKR 980 FAQ – Frequently Asked Questions Answered

You must be at least 18 years old to register. Age is verified during the KYC process using your CNIC. Any account found to belong to a person under 18 is closed immediately. Please ensure younger family members do not have access to your account or device when you are logged in.

No. Each player is allowed only one account on PKR 980. Creating multiple accounts — whether under the same name or different details — is a violation of the Terms and Conditions and will result in all accounts being suspended. If you have lost access to your account, contact support at [email protected] to recover it.

KYC verification requires uploading a clear photo of both sides of your Pakistani CNIC. You can find the KYC upload option in your account settings after logging in. Most verifications are reviewed and approved within a few hours during business days. KYC must be completed before you can make your first withdrawal.

On the Login page, click "Forgot your password?" and enter your registered mobile number or email address. A reset OTP or link will be sent to your contact. Follow the steps to create a new password. If you no longer have access to your registered contact details, email [email protected] with your account information for manual assistance.

Changes to your registered mobile number or email address require identity verification for security reasons. Contact support at [email protected] from your current registered email, provide your account details, and the support team will guide you through the update process safely.

PKR 980 supports all major Pakistani payment methods including JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and mobile wallets. All deposits are made in PKR so there is no need to worry about currency conversion. Visit the Deposit page to see the full list of available methods and current minimum deposit amounts.

Deposits via JazzCash and Easypaisa are credited instantly in most cases — usually within a few seconds of completing the transaction on your phone. Raast transfers are also very fast. Bank transfers may take slightly longer depending on your bank's processing time. If your deposit has not appeared after 15 minutes, contact support with your transaction reference number.

Minimum and maximum deposit limits vary depending on the payment method selected. These limits are shown clearly on the Deposit page before you proceed. All amounts are in PKR. If you want to deposit an amount above the standard limit for your chosen method, contact support to discuss your options.

First, wait a few minutes as some transfers have a short processing delay. If your balance has still not updated after 15–20 minutes, take a screenshot of the transaction confirmation from your JazzCash, Easypaisa or bank app and email it to [email protected] along with your account username and the transaction amount. The support team investigates these cases promptly.

PKR 980 does not charge any additional fee on top of your deposit amount. However, some payment providers such as your bank or mobile wallet may apply their own small transaction charges. These third-party charges are outside PKR 980's control. Check with your payment provider if you are unsure about any fees on their end.

Log in to your account and go to the Withdrawal page. Select your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount you wish to withdraw and confirm. Your KYC verification must be complete before your first withdrawal can be processed. All withdrawals are paid out in PKR.

Withdrawal processing times depend on the method chosen. JazzCash and Easypaisa withdrawals are typically processed within a few hours. Bank transfers can take one to three business days depending on your bank. First-time withdrawals may take slightly longer as your KYC documents are reviewed. Subsequent withdrawals from a verified account are generally faster.

Common reasons for a delayed withdrawal include: KYC verification not yet completed, an active bonus wagering requirement that has not been met, a withdrawal request submitted outside of standard processing hours, or a bank-side delay. If your withdrawal has been pending for more than the expected timeframe, contact support at [email protected] with your withdrawal request ID.

Yes, minimum withdrawal amounts apply and vary by payment method. All withdrawal limits are displayed in PKR on the Withdrawal page before you submit your request. Make sure your available balance meets the minimum for your chosen method before initiating a withdrawal.

PKR 980 covers a wide range of sports with a strong focus on cricket — including all Pakistan international matches, PSL (Pakistan Super League), T20 leagues and ICC tournaments. Football, Esports and other major international sports are also available. The sportsbook is updated regularly to reflect upcoming fixtures and tournament schedules. Visit the Bet page to see all live and upcoming markets.

Yes. PKR 980 offers live in-play betting on cricket including PSL matches, Pakistan international fixtures and other major T20 events. You can bet on markets such as match winner, next wicket, over totals, top scorer and more while the game is in progress. Markets update in real time so odds shift as the match situation changes.

Odds on PKR 980 are displayed in decimal format by default, which is the most straightforward format for calculating potential returns. Your potential payout is simply your stake multiplied by the decimal odds. Odds are updated continuously based on market conditions, team news and in-game events. For a full guide on how betting works on the platform, visit the Betting page.

If a cricket match is abandoned, cancelled or rained off before a result is possible, bets are generally voided and stakes are returned to your PKR balance. The specific rules depend on the market type and how much of the match was played. Full settlement rules are available in the Terms and Conditions section.

The Casino section includes Blackjack, Roulette, Baccarat, video poker and more. The Live Casino features real dealers streaming HD video from professional studios — you can chat with dealers and place bets in real time. The Slots library includes hundreds of titles from classic 3-reel games to modern video slots with bonus rounds, free spins and progressive jackpots.

Yes. All slot games on PKR 980 use certified Random Number Generator (RNG) technology to ensure every spin is completely random and independent of previous results. The RNG systems used by game providers are regularly tested by independent auditors. No pattern, strategy or previous result has any influence on the outcome of any spin.

Yes, the Live Casino on PKR 980 is fully optimised for mobile. All live dealer tables stream smoothly on Android and iOS devices. A stable 4G or Wi-Fi connection is recommended for the best experience — this ensures the HD video stream from the dealer's table loads without buffering. All your bets and balance are synced in real time regardless of which device you use.

PKR 980 uses SSL encryption on all connections to protect your data during transmission. Account access is protected with password authentication and optional OTP verification via your registered Pakistani mobile number. Suspicious login attempts trigger additional security checks. You should also use a unique, strong password and never share your login credentials or OTP codes with anyone.

If you suspect unauthorised access to your PKR 980 account, change your password immediately via the Login page using the "Forgot your password?" option. Then email [email protected] right away with your account details and a description of what you noticed. The support team can investigate recent login activity, flag suspicious transactions and secure your account.

Never. PKR 980 support staff will never ask for your password, OTP code or full payment details through WhatsApp, phone calls, social media or any channel other than the official secure support process. If you receive any message claiming to be from PKR 980 and asking for your password or OTP, it is a scam. Do not respond and report it to [email protected] immediately.

PKR 980 provides several tools to help you manage your gaming activity responsibly:

• Deposit limits — set daily, weekly or monthly PKR deposit caps in your account settings.
• Session time limits — configure reminders or limits on how long you play in a single session.
• Self-exclusion — temporarily or permanently exclude yourself from the platform.
• Reality checks — on-screen reminders showing how long you have been playing.

All these tools are available in your account dashboard. Visit the Responsible Gaming page for full details.

Log in to your account, go to Account Settings and select the Responsible Gaming or Limits section. From there you can set a daily, weekly or monthly deposit limit in PKR. Limits take effect immediately when reduced. If you want to increase a limit, a cooling-off period applies before the higher limit becomes active — this is a deliberate safeguard to prevent impulsive decisions.

You can request a self-exclusion period of varying lengths — from a short break of a few days to a permanent exclusion — via your account settings or by emailing [email protected]. During a self-exclusion period, you will not be able to log in, deposit or place bets. PKR 980 takes these requests seriously and processes them promptly. If you feel your gaming is becoming a problem, self-exclusion is a responsible step and the support team will assist you without judgment.

PKR 980 is fully accessible through the mobile browser on your Android or iPhone — no separate app download is required. The website is designed to work smoothly on smaller screens and behaves similarly to a dedicated app. You can add pkr980.pro to your phone's home screen for quick one-tap access, which gives you an app-like experience without needing to visit an app store.

PKR 980 works well on all modern browsers including Google Chrome, Firefox, Safari (iPhone) and Microsoft Edge. Chrome on Android is the most common browser used by Pakistani players and provides excellent performance. Keep your browser updated to the latest version for the best experience. If you experience any display or loading issues, try clearing your browser cache or switching to Chrome.

The PKR 980 support team is available 24/7. You can reach them by emailing [email protected]. When contacting support, include your registered account username or mobile number, a clear description of the issue, and any relevant screenshots or transaction reference numbers. This helps the team resolve your query as quickly as possible.

Try the following steps in order: clear your browser cache and cookies, refresh the page, switch from Wi-Fi to mobile data or vice versa, try a different browser such as Chrome, and make sure your browser is up to date. If the issue continues after trying these steps, email [email protected] describing the problem and which device and browser you are using.